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Transform Your Online Reputation with QLM Business Reviews
The comprehensive AI-powered platform that helps businesses monitor, manage, and maximise their online reputation across all review platforms.
Why Online Reviews Matter More Than Ever
Customer Behaviour Has Changed
Today's customers don't just stumble upon your business—they research it thoroughly. Before visiting your website, making a purchase, or booking an appointment, potential customers examine your online reputation across multiple platforms.
This shift means that your online reviews aren't just feedback; they're your digital storefront, your sales team, and your brand ambassador all rolled into one. The businesses that understand this reality are the ones that thrive.
The Power of Positive Reviews
Build Customer Trust
Authentic reviews from real customers create immediate credibility and trust with potential clients who are researching your business online.
Boost Website Traffic
Higher review volumes and ratings improve your search engine rankings, driving more qualified visitors to your website organically.
Increase Sales Revenue
Positive reviews directly influence purchasing decisions, with studies showing they can increase conversion rates by up to 270%.
What Is Review Management?
A Strategic Approach to Customer Feedback
Online review management is the systematic process of monitoring, tracking, and proactively responding to customer reviews across all digital platforms. It's not simply about damage control—it's about creating a comprehensive strategy that turns customer feedback into a powerful business asset.
Effective review management ensures you can resolve customer issues as they arise, identify what customers genuinely appreciate about your business, and leverage positive reviews as compelling social proof to attract more customers to your brand.
The QLM Review Management System
A comprehensive tool that helps businesses manage their online reputation through intelligent monitoring, automated responses, and strategic marketing of positive reviews.
QLM Business Reviews ensures businesses stay constantly informed about customer sentiment, promptly address concerns before they escalate, promote positive reviews effectively, and systematically shape their brand image across all digital touchpoints.
Get Found. Get Chosen. Get More Business.
1
AI Review Forms
Automatically request reviews after each sale, ensuring consistent feedback collection from satisfied customers.
2
AI Assistant Responses
Respond professionally to customers on review sites with intelligent, personalised messages that maintain your brand voice.
3
Higher Google Rankings
More reviews and better ratings help you rank higher in local search results, driving more customers to your business.
Comprehensive Review Generation
Multi-Channel Review Collection
Generate and track customer reviews across multiple platforms simultaneously. Our AI-powered system makes it effortless to maintain a consistent flow of authentic customer feedback, ensuring your business stays visible and credible across all major review sites.
  • Automated review requests via email and SMS
  • Customisable review forms for different customer touchpoints
  • Smart timing algorithms for optimal response rates
  • Integration with major review platforms
Intelligent Review Monitoring
Centralised Dashboard
Track and monitor customer reviews from one comprehensive dashboard that gives you complete visibility across all platforms and locations.
Smart Detection
Automatically spot fake reviews, identify negative comments that need immediate attention, flag spam content, and highlight positive reviews perfect for marketing.
Real-Time Alerts
Receive instant notifications when new reviews are posted, ensuring you can respond quickly to both praise and concerns.
AI-Powered Review Responses
Professional, On-Brand Communication
Leverage artificial intelligence to draft professional, on-brand responses that maintain your business voice while addressing customer concerns effectively. Our AI understands context, sentiment, and appropriate tone for different types of reviews.
Each response is personalised to the specific review content, ensuring authentic communication that demonstrates genuine care for customer feedback whilst maintaining consistency across all your review responses.
Advanced Review Analysis
Trend Analysis
Analyse review flow trends over time to understand seasonal patterns, identify improvement opportunities, and track the impact of business changes on customer satisfaction.
Sentiment Tracking
Monitor customer sentiment across all reviews to gauge overall brand perception and identify areas where your business excels or needs attention.
Performance Insights
Generate detailed reports showing review performance metrics, response times, rating distributions, and competitive analysis to inform business decisions.
Why Managing Online Reviews Is Essential
"A comprehensive online review management plan ensures that you collect and actively use customer reviews to build a positive brand image that drives sustainable business growth."
Review management isn't optional in today's digital marketplace—it's essential for survival and growth. Businesses that actively manage their online reputation see measurable improvements in customer trust, search rankings, and ultimately, revenue generation.
Key Benefits of Professional Review Management
01
Accelerate User-Generated Content
Systematically increase the volume of authentic customer content that serves as powerful social proof for potential clients.
02
Rank Higher in Local Searches
Improve your visibility in local search results through increased review volume and higher average ratings.
03
Improve Conversion Rates
Enhance conversion rates on both paid advertising and organic traffic channels through stronger social proof.
04
Reduce Advertising Spend
Decrease reliance on paid advertising as organic visibility improves through better review management.
05
Address Customer Concerns
Proactively resolve customer issues before they escalate into bigger problems that could damage your reputation.
06
Build Market Trust
Establish your business as trustworthy and reliable through consistent, professional review management practices.
Local Search Dominance
Google Values Your Reviews
Google's algorithm uses reviews as a key factor in assessing your business's relevance, quality, and trustworthiness. Higher review volumes and star ratings significantly improve your search ranking, driving more local customers directly to your business.
Effective review management gives local businesses a decisive competitive edge by generating more authentic reviews, identifying and addressing fake ones, and maintaining professional customer communication that Google recognises and rewards.
The QLM Customer Convert Kit

Our Most Powerful Feature: The Customer Convert Kit transforms your website visitors into phone calls and calendar appointments through strategic review display and conversion optimization.
This innovative feature strategically displays your best reviews at optimal moments in the customer journey, creating trust and urgency that converts browsers into buyers. The system intelligently adapts to visitor behaviour, showing the most relevant reviews that resonate with each potential customer's needs.
Verified Reviews and Customer Convert Kit
Verified Review Badge
Leads to more Click To Calls
Verified Dynamic Review Display
1
Authentic Verification
Every review displayed is verified for authenticity, ensuring maximum credibility with potential customers.
2
Dynamic Positioning
Reviews appear strategically throughout your website at moments when they'll have the greatest conversion impact.
3
Increased Conversions
Boost click-to-call rates and calendar bookings through strategically placed social proof that builds immediate trust.
Trusted by Marketing Professionals Worldwide
1000s
Daily Users
Marketers, agencies, and multi-location brands rely on QLM Business Reviews every single day.
100
Initial Reviews
Every package includes a comprehensive email campaign to kickstart your review collection from existing customers.
270%
Conversion Boost
Average increase in conversion rates when businesses actively display verified customer reviews.
Jumpstart Your Success
100 Email Review Request Campaign Included
Every QLM Business Reviews package includes a comprehensive initial campaign designed to collect reviews from your existing customer base. This proven email sequence reaches out to your current customers, making it easy for them to share their positive experiences online.
This jumpstart approach means you'll begin seeing results immediately, rather than waiting months to build up your review profile organically. It's the fastest way to establish a strong foundation for your online reputation.
Our Service Package Options
Choose the perfect package for your business size and review management needs. All prices are per review profile or location.

What's a Review Profile? A review profile is a public review page for a specific product, location, or brand—such as your local business listing on Google My Business.
Bronze Package - Essential Foundation
- 14 Day Free Trial
Review Monitoring
Track all your reviews from a centralised dashboard with real-time notifications.
Smart AI Replies
Use AI to generate professional, on-brand responses to customer reviews.
Client Dashboard
Access comprehensive analytics and insights about your review performance.
Standard Widget
Display your best reviews on your website with our standard review display widget.
AI Collection Forms
Smart forms that collect more five-star reviews through optimised customer outreach.
£49
Per Month
Perfect for small businesses looking to establish their online reputation with essential review management tools.
Silver Package - Enhanced Performance
- 14 Day Free Trial
Review Monitoring
Track all your reviews from a centralised dashboard with real-time notifications.
Smart AI Replies
AI Assistance to generate professional, on-brand responses to customer reviews.
Client Dashboard
Access comprehensive analytics and insights about your review performance.
Dynamic Review Display
Transform your website with the Customer Review Convert Kit, showcasing verified reviews for maximum impact.
AI Collection Forms
Optimised smart forms designed to significantly boost your 5-star review collection rate.
£79
Per Month
Ideal for growing businesses ready to leverage advanced review display and collection tools for significant conversion improvements and enhanced online visibility.
Gold Package - Complete Solution
- 14 Day Free Trial
Everything in Silver, plus:
Customer Complaints AI Chatbot
Advanced AI chatbot specifically designed to handle customer complaints and convert unsatisfied customers back into paying customers through intelligent conversation and problem resolution.
The Gold package represents our most comprehensive solution, perfect for businesses that want to maximise every aspect of their online reputation management and customer retention strategy.
£159
Per Month
The AI Complaints Chatbot Advantage
Identify Issues
Automatically detect customer dissatisfaction signals before they become public complaints.
Engage Immediately
Respond instantly to concerned customers with empathetic, solution-focused communication.
Provide Solutions
Offer practical solutions and alternatives that address the root cause of customer concerns.
Rebuild Relationships
Convert potentially lost customers back into satisfied, paying customers who appreciate your responsiveness.
Package Comparison Overview
Who Benefits Most from Each Package?
Bronze - Small Businesses
Perfect for local businesses, independent retailers, and service providers who need essential review management without advanced conversion features.
Silver - Growing Companies
Ideal for businesses with multiple locations, e-commerce stores, or service companies that want to maximise website conversions from reviews.
Gold - Enterprise Solutions
Best for larger organisations, agencies managing multiple clients, or businesses that prioritise customer retention and complaint resolution.
Return on Investment
Measurable Business Impact
Businesses using QLM Business Reviews typically see significant improvements in key performance indicators within the first three months of implementation.
The combination of increased review volume, better ratings, improved search rankings, and enhanced conversion optimization creates a compound effect that delivers substantial return on investment across all package tiers.
Implementation Process
Account Setup
We configure your QLM Business Reviews account with all your business locations and review platforms within 24 hours of signup.
Integration
Our team integrates the review widgets and collection forms into your website, ensuring seamless operation with your existing systems.
Initial Campaign
Launch the included 100-email review request campaign to your existing customer database, generating immediate review activity.
Ongoing Support
Receive continuous monitoring, AI-powered responses, and regular performance reporting to maximise your online reputation.
Success Stories
"Within three months of using QLM Business Reviews, our Google rating improved from 3.9 to 4.7 stars, and our phone enquiries increased by 65%. The AI responses save us hours every week whilst maintaining our professional image."
Sarah Mitchell, Restaurant Owner
"The Customer Convert Kit transformed our website performance. We're now converting 40% more visitors into appointments, and the dynamic review display builds immediate trust with potential clients."
James Thompson, Dental Practice
Why Choose QLM Business Reviews?
Proven Technology
Advanced AI algorithms and machine learning ensure accurate, professional responses and optimal review collection timing.
Time Savings
Automate 90% of your review management tasks whilst maintaining personalised, professional customer communication.
Results-Focused
Every feature is designed to drive measurable business outcomes: more reviews, higher ratings, increased conversions.
Expert Support
Dedicated customer success team ensures optimal setup, ongoing optimization, and maximum return on investment.
Scalable Solution
Grows with your business from single location to multi-location enterprise, maintaining effectiveness at every scale.
Ready to Transform Your Online Reputation?
Don't let poor review management hold your business back. Join thousands of successful businesses that trust QLM Business Reviews to manage, monitor, and maximise their online reputation.
Every day you wait is another day your competitors gain advantage through better review management. Start building your stronger online presence today.
Get Started Today
- Take Advantage Of Our Free Set Up
Choose Your Package 14 Day Free Trial
Bronze Package
£49/month
Essential review management for small businesses ready to take control of their online reputation.
  • Review monitoring
  • AI reply Assistance
  • Standard widget
  • AI Review Collection forms
Silver Package
£79/month
Enhanced performance with conversion optimization for growing businesses.
  • Everything in Bronze
  • Dynamic widget
  • Customer Review Convert Kit
  • Advanced analytics
Gold Package
£159/month
Complete reputation management solution with AI complaint resolution.
  • Everything in Silver
  • AI complaints chatbot
  • Customer recovery system
  • Priority support
Not sure which package to choose? Contact us today to discuss which package best fits your business needs
and start your journey towards a stronger online reputation.
Frequently Asked Questions
What is QLM Business Reviews and what does it do?
QLM Business Reviews is a comprehensive online reputation management platform designed to help businesses generate, monitor, respond to, and analyse customer reviews. It's built to boost your online visibility, attract new customers, and improve conversion rates.
How does the AI Complaints Chatbot help my business?
The AI Complaints Chatbot intercepts negative feedback before it goes public, engaging dissatisfied customers privately. It identifies issues, provides empathetic responses, and offers solutions to resolve complaints, ultimately helping you retain customers and protect your brand's reputation.
What's the difference between the Standard Widget and the Dynamic Widget + Convert Kit?
The Standard Widget simply displays reviews on your website. The Dynamic Widget, part of the Customer Convert Kit, goes further by dynamically showcasing your best reviews to specific website visitors, optimising for higher conversion rates by building immediate trust and credibility.
How quickly can I expect to see results?
Most businesses using QLM Business Reviews experience significant improvements in key metrics like review volume, average ratings, and conversion rates within the first three months of implementation. Our guided setup and initial campaign ensure a swift launch and rapid impact.

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